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SHIPPING

All orders are processed within one full week of your purchase and shipped via Royal Mail from the UK.

You will receive a tracking number and email notifications with the details of your order as well as for delivery.

I want you to have a smooth experience with the delivery of your order.

If you notice a mistake in the shipping details or insufficient information, please contact me as soon as possible.

 

 

The shipping costs are:

- within the UK: £10

- to the EU : £20

- to Switzerland / Norway: £35

- to the rest of the world: £60

Select the correct option depending on where you live.

 

Please note that additional customs charges may be due for certain countries. These charges are the buyer's responsibility.

REFUNDS

I do not accept returns of one-of-a-kind pieces if they arrived safe.

 

Refunds will be issued if the item is damaged during shipping.

If you receive a damaged piece, please keep the original packaging and take pictures of it and the piece.

However, I make sure to pack my ceramic pieces as securely as I possibly can.

 

If the shipping option is not chosen correctly, or there is insufficient information in the shipping details, I will contact the client to solve an issue.

If the client does not answer my emails or requests within 72 hours, the order will be cancelled and a refund will be issued.

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